Dining Out gift cards FAQ
Buying and ordering your Dining Out gift cards
Where can I buy Dining Out gift cards?
Dining Out gift cards are available to purchase online. If you order online you can choose whether your gift card is received by email or by text message (e-gift).
In what amounts are your gift cards available?
You can credit our gift cards with any denomination of £5, up to the total value of £100 each.
Who can I send an email or text message e-gift to?
Email e-gift cards can be sent to anyone with a valid UK email address. Text message e-gift cards can be sent to anyone with a UK mobile number starting with 07. Both email and text message e-gifts can be scheduled for delivery at a time and on a date of your choice.
When I order an email or text message e-gift for a friend, how will I know it has been sent?
After you've made payment, you should receive an email detailing your order and confirming the delivery of your e-gift.
What if the e-gift is not received?
Fill out our enquiry form with your details and we'll respond to your query as soon as possible.
Using a Dining Out gift card
My gift card has expired while the venues are temporarily closed.
If you are concerned that your gift card may expire whilst our sites are temporarily closed, we can extend the expiry date for you. Here’s how...
1. Check the balance and expiry date of your card or digital code here https://www.showmybalance.com/.
2. Don't worry, if your card has expired, we can extend the date for you. Just email us your gift card or digital code number to [email protected].
3. If you are concerned that your card will expire whilst we are in this period of temporary closure, please wait until the date has passed and then send us an email with your gift card or digital card number to [email protected]. Please rest assured your balance will not be lost.
Where can I spend Dining Out gift cards?
Dining Out gift cards (whether plastic, email or text message) are valid at any Mitchells & Butlers restaurant, pub, bar or Innkeeper's Lodge hotel in the UK. Find your nearest here.
How do I spend an e-gift card received by email or text message?
Simply show the email or text message – which will contain a unique gift code – to your server.
Do I have to spend all the money on my gift card in one go?
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
For how long are they valid?
Our gift cards are valid for 12 months from the date of purchase.
Where can I find out what the remaining balance is on my gift card?
You can find out the remaining balance on your gift card here.
I have an issue with my gift card, but I can't find the answer here.
Fill out our enquiry form with details of your query and we will respond as soon as possible